Refund Policy

Refund Policy

At Gradwin, we take pride in the quality of our products and service. If you are not completely satisfied with your purchase, we are committed to making things right.

1. Refund Eligibility

Refunds are available when the return request meets our eligibility requirements as outlined in the Return Policy and the returned product has been received and inspected by our team.

2. Refund Processing Time

Refunds are processed within 7 business days after we receive and verify your returned item.
You will receive an email confirmation once your refund has been issued.
Refunds may include the original shipping charge if applicable.
If your refund has not appeared within 10–15 business days, please contact your payment provider or our support team.

3. Refund Method

Refunds will be issued through the original payment method used during checkout.
For security reasons, refunds cannot be issued to a different account or payment method.

4. Non-Refundable Situations

We do not offer refunds for items returned without approval, products that show signs of wear, washing, or alteration, returns submitted after 120 days, or for gift cards and promotional items.

5. Partial Refunds

In certain cases, partial refunds may be granted if items are not in their original condition or missing parts due to customer error, or for shipping issues not directly caused by Gradwin.

6. Contact Information

For refund questions, please contact our customer care team:

Email: support@gradwin.com
Website: gradwin.com
Company: GRADWIN LLC
Address: 11486 NW 79th Ln, Medley, FL 33178, United States